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Privacy Policy

The practice is committed to complying with the Data Protection Act 1998, the General Data Protection Regulation (GDPR), GDC, NHS and other standards.

The practice only keeps relevant information about employees for the purposes of employment, and about patients to provide them with safe and appropriate dental care.

The person responsible for Data Protection is the Principal and General Dentist Dr Chi-Yuen Wong.

Our legal basis for processing data is:

  • Consent
  • Processing is necessary for the performance of our care for patients
  • And the health care data we process is called special data, our legal basis for processing it is:
    • "9(2)(h) - Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional."

Hard copy and computerised records are stored, reviewed and updated securely and confidentially. Records are securely destroyed when no longer required. Confidential information is only seen by personnel who need to see it and the team are trained on our policies and procedures to keep patient information confidential.

To facilitate patients' health care, the personal information may be disclosed to a dentist, doctor, health care professional, hospital, NHS authorities, HMRC, the Benefits Agency (when claiming exemption or remission from NHS charges) or private dental schemes of which the patient is a member. In all cases only relevant is shared. In very limited cases, such as for identification purposes, or if required by law, information may have to be shared with a party not involved in the patient's health care. In all other cases, information is never disclosed to such a third party without the patient's written authority.

All confidential information is sent via secure methods. Electronic communications and stored data are encrypted. All computerised clinical records are backed up and encrypted copies are kept off-site. No information or comments about patients are posted on social networking or blogging sites. Criminal record check information is kept securely in a lockable, non-portable storage cabinet with access strictly controlled and limited to persons who need to have access to this information in the course of their duties.

Data Breach

The practice has appropriate procedures to ensure personal data breaches are detected, reported and investigated effectively, including procedures to assess and then report any breaches to the ICO where the individual is likely to suffer some form of damage, e.g. through identity theft or confidentiality breach.

The practice will report serious data breaches to the ICO within 24 hours of becoming aware of the essential facts. The practice will keep a log of all personal data breaches and record the basic facts, effects of the breach and remedial action taken.

Subject Access Requests

Patients and team members can have access to view the original of their records free of charge. Copies of patient or team member records are provided following a written request to the practice via email info@crownwooddental.co.uk using the ICO Subject access request template, together with a payment of £10 for a copy of computerised records or £50 for a copy of paper records. Radiograph copies are charged at the current cost of taking x-rays at the practice. The requested copies will be provided within 40 days on receipt of payment.

An employee or a patient may challenge information held on record and, following investigation, should the information be inaccurate the practice will correct the records and inform person of the change in writing.

When the request for information is about the personal data of a child, the practice will consiper if the child is mature enough to understand their rights. If they do, then the practice will consider responding directly to the child rather than the parent. If it is decided that the child is not mature enough to understand their rights, and there is some doubt about parental responsibility, proof of identity and evidence of parental responsibility will be requested. The practice will update its privacy notice to ensure its gives information in a language that can be understood by a child on any processing of children's personal data.

When the practice receives a third-party request for information on someone else's behalf (e.g. from a solicitor) evidence of their permission will be requested, this could be a written authority to make a request or a power of attorney.

When the practice receives a third-party request for information for a patient who lacks the mental capacity to manage their affairs the practice will ask to see evidence of a Lasting Power of Attorney or the evidence of appointment by:

  • The Court of Protection in England & Wales;
  • The Sheriff Court in Scotland; and
  • The High Court (Office of Care and Protection) in Northern Ireland

This policy should be read in conjunction with the Confidentiality Policy (M 233-CON), and the Information Governance Procedure (M 217().

Consent for Marketing

When we obtain consent for marketing such as email marketing, this consent is specific, granular, clear, prominent, opt-in, documented and easily withdrawn: We have a system used to record consent and implement appropriate mechanisms in order to ensure an effective audit trail.

Deleting Personal Data

Our procedures for deleting personal data in electronic or paper format are detailed in the Record Management Policy (M 233-REM). If not related to necessary clinical or employment records we will delete personal data.